FLAT RATE SHIPPING for boxes is ONLY $9.99, Shipping on all orders over $150.00 is FREE.
We ship UPS and Canada Post where the most economical delivery price is available. NWT, Yukon, Nunavut and northern remote area’s may incur addition charges. We are not responsible for shipping delays. Doing good will not responsible for extra shipping charges due to packages not being picked up. Shipping costs are non-refundable.

Claims and Returns

All claims must be made within 5 Business days of receiving your package. Any claims to product quality or broken items will not be processed after 5 business days. Report any issues to info@doinggood.ca. You may be asked to send the damaged product back at our cost. Refunds may take up to 2 to 5 days to process and must have a copy of your order number in the box, orders sent without invoice or order numbers will take longer to process. Personalized products, special order products or any products that come with personalized tags or stickers cannot be refunded.

Undeliverable items: Any refused delivery for any reason or undeliverable due to shipping information provided on the order form will result in extra shipping costs. We reserve the right to not accept an item opened or damaged that is deemed resalable condition.Emails will be sent out when your package is shipped.

Ordering Details

Our goal at Doing Good is to make ordering as easy as possible.

Items can take up to five weeks to arrive until they are ready to be shipped out as not all of the items are in stock. If you need to receive your items sooner, contact us regarding a rush order via courier service. Once an item is in stock, we will ship it out within 24 hours. Deadline for items in stock and same day shipping is 2pm Pacific time.

We cannot guarantee the colour you see on your screen is the colour that is defined on our colour swatches and pictures shown on the website. Due to many variables (e.g. different monitors, different colour settings, different lighting conditions) the colours you see on your screen may vary from the colours intended.

Ordering

All orders will be shipped with tracking information. All Flat Rate shipping and Free shipping offer will be shipped out with the carrier of our choice. All emails must include order number, invoice information and contact information and title of person contacting us.

Proofs

An E-Proof will be sent to you for approval on orders upon request. It is the responsibility of the purchaser to provide us with proper information.

Payments

All orders are prepaid, Doing Good gives no credit or COD orders. We accept Visa, MasterCard and PayPal. For Online Ordering please call 1-250-999 2088. We do not share, sell, or trade e-mail addresses with other companies. Our policy is to protect this information and use it only for communication with our customers. Doing Good uses the latest (SSL) (Secure Socket Layers) to safe protect your personal information and Credit Card Information.

Production Time

After receiving approval of proof your order will be processed. Please allow up to 14 working days for production on most items. Check your desired item for any special production time instructions. Production time does not include shipping time. Production time does not include the day we receive the order. Five day and two day service is available on some products. Production times on the site are approximate and may vary due to issues beyond our control.

Shipping insurance is included on all orders. Third party shipping is sole Responsibility of the customer. Any charges eg. pick up charges is sole responsibility of the customer. A $5.00 handling charge will be charged for each package to cover the cost of shipping material and cushioning.